Business Process Consulting

People, Process, Platform

The automation is always challenged by the business as usual for the operations delivery in cognizant with IT Infrastructure, Technology and Tools to choose from. Operational excellence has started diversifying from pure play OPS to DEVOPS, a way where true process delivery organization can help transform themselves and be part of digital journey driving delivery of the automation than working ion tactical tools.

hethi believes based expert industrial success of the past that most of the automation is outsourced than collaborative. This becomes the main challenge for scalability of automation resulting in catch-22 post buy out and implementation. The design thinking approach of hethi believes each process be it in similar line of business has a variation based on end client demands meeting quality, regulatory and compliance.


hethi – The 3P Process (People, Process, Platform)

The on-floor operational aspects than requirement based elaboration brings in the subject matter view (Information Design from people), Business leaders who knows the drivers of KPI is brought into confidence by collaboration for reverse knowledge transition and mapping it to KPI resulting in scalable Platform standard operating procedure (SOP Design from process). Select suitable data capture Cognitive AI solutions, workflow automation solutions that could either coexist with the existing systems or be a standalone assuring SOP and compliance. This is followed by the related output services with on-demand integration to target ERP / CRM / Customer Communication systems.


Develop Transformation Roadmap and ROI

People Track

Study and involve in the culture centric delivery operations model. Perceive business partner vision to elaborate and create process roadmap involving stakeholders through cross-functional collaboration.

Process Track

Define automation pitch for maximizing organizational efficiency, and achieving scalability for the new digital business model making it possible to build contextualized digital capture, exception and outcome solution.

Technology Track

the focus is on building an integrated information infrastructure, which serves as a foundation for integrating data across silos. A contextualized platform architecture is critically important for structuring AI for data process and cognitive exceptions.

Cocreate Proof of Value (POV)

Laying the Foundation for Digital Success

Cocreate Proof of Value (POV). Reduce risk and gain confidence in your modernization initiative. Make the case for iris to be your factory of automation be it on-cloud or on-premise or hybrid.

Access expert advice from the floor, delivery and cross validate with business stakeholders.

Report POV solution value, evaluated against success criteria

Build and present business case for investment with automation reflecting true enterprise ROI.


Define and Propose End to End Automation


hethi iris is assessed for assembly of automation as an integrated solution for the end customer or partner for a purposeful use case with definition of right KPI, SLA reflecting Quality and TAT


Eliminating Digital Fragmentation.

One consequence of the lack of foundational planning is that organizations end up with too many disconnected initiatives, or “digital fragmentation.” These initiatives need to be unified before an organization can realize the full potential of its digital vision. This can be a difficult process because each initiative often has its own business justification. Typical fragmentation shall be a task based RPA automation as a reaction to short-term marketplace events, rather than a true reflection of long-term business goals.


Purposeful Automation

Today’s business leaders are faced with an overwhelming number of choices for digital products and platforms hethi helps in bringing together numerous disciplines to best realize the meaningful business impact. We help in organizations to realize the digital maturity stage and develop a governance framework for managing the transition to a fully digitized enterprise.

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